§Key point of contact for line managers for
§Providing guidance and support to LMs and HRBP communities in geography on performance improvement, grievance, redundancy processes etc. in line with local governance and legislation. This includes case management of these examples through to conclusion.
§Support line managers and employees with HR Service issue resolution - coaching on correct use of processes and advising on how to escalate issues with HR Services/via HR Service Delivery.
§Coach, counsel, and guide managers with regards to HR policy queries
§Participate on geography continuous improvement projects.
§Assist with some aspects of recruitment tasks as needed, working with outsourced or insourced recruitment teams - e.g. advising on immigration issues (seeking advice as necessary), completing Business Unit Hire forms, assisting with changes to non-standard offer documents.
§Track HR policy query trends and provide appropriate training to upskill line managers and employees
§Provide support and structure to HR agenda and calendar of HR activities in relation to geography specific outputs and processes, participating in functional and cross-functional initiatives where appropriate
§Manage HR administration e.g. filing, bring forward system etc.
§Support key HR processes ensuring that they deliver the business needs
§Specific projects, including continuous improvement activities on HR operations and transactions
§Smooth running of HR administration, ensuring company and legislative compliance, including filing
Tracking policy queries and upskilling line manager capability
Strong HR business partnering relationships with line managers and employees
Efficient HR Administration
Delivery of targets as per individual work plan
Recruitment - tracking, shortlisting and interviewing
Key Skills Required
Capacity to understand people issues impacting the business and how the business can create value
Demonstrates integrity in all business interactions and honours personal commitments
Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as ability to influence others
Strong organisation skills are important, as well as attention to detail, an ability to multi task and see work through to full implementation
Experience in project management
Strong Employee Relations experience with experience of interaction with HR shared service.
Ability to build key relationships and reach agreements and consensus despite differing goals and priorities
Capacity to understand problems and issues in the context of the bigger picture and understand relationships among subcomponents
Ability to use research methods effectively, including data collection, diagnostic, and analytical skills
Experience of working within an outsourced HR environment and track record of delivery in HR operations and administration
General knowledge of employment laws and practices
Experience in HR data systems and processes. Full working knowledge of Peoplesoft is preferable