be responsible for assessing and determining all types of claims for Housing
and Council Tax Support, including private sector and public sector tenants and
Council Tax Support for owner occupiers.
You will also be responsible for delivering a modern information advisory and assessment service in the Customer Centre, ensuring that all sections of the community have access to the range of services provided, whilst providing in-depth responses to customers benefit enquiries and completing assessments when necessary.
The successful candidates will need to be strongly customer-focussed with a thorough understanding of benefit processes and legislation.
Knowledge of assessing and inputting all types of claims on the Academy Benefits processing system.
Sound knowledge managing case information and overall tray management on the document imaging system Anite
Ability to read and extract relevant information from SX3
Ability to read and extract relevant information from CIS (Customer information system)
Operate Qmatic and One Serve