Manage the scheduling of the repairs and void works service in accordance with agreed performance standards including planning all BMO trades work, pre and post inspections as required, and allocating works to sub contractors. Must be experienced in managing a scheduling team, knowledge of Opti-Time or similar scheduling software and Northgate.
Housing Manager to manage a patch of 900 properties in the Stourbridge area. Must be driver with own car.A good basic knowledge of Housing Law as it relates to day to day administration of tenancies. Must have experience in a previous type of role.
Dealing with housing queries for a local housing association, that look after 10'500 homes. Resolving customer enquirers by telephone, electronically, post and face to face or by social media including assisting with filling in forms. Dealing with complaints and resolving queries. You must have good customer service experience and be computer literate.
Dealing with homeless prevention, someone who can manage properties, complete voids and sign ups and general tenancy issues. Must have experience of housing options.
To have sole responsibility for all aspects of rent arrears recovery for properties within a defined area, acting as the first point of contact for customer enquiries. To advise on all aspects of rent and other related charges and to ensure effective collection of arrears whether by personal visits to the customer’s home, by telephone or by written correspondence. To deal appropriately with telephone
To assist in the discharge of the Council’s statutory responsibilities under Part VI of the Housing Act 1996 (as amended by the Homelessness Act 2002), by receiving applications and determining appropriate action and/or advice in all cases. To provide impartial information, advice and assistance on all housing related matters. To prevent homelessness wherever possible. 3-6 month
To assist the Senior Lease Management Officer to deliver Lease Management Service including tenancy management, allocations, income management, ASB and admin support. Negotiation skills, understand needs of vulnerable clients. Assist in ensuring successful delivery of LMS in all its aspects To inform the Senior Lease Management Officer or Senior Manager of any
Make unaccompanied site visits, including those involving complex Housing issues, immediately recognising the majority of breaches of the Housing Act 2004. 2. Decide on expediency and course of action in the majority of cases, liaising with more senior officers or the Housing Standards Manager where necessary. 3. Write letters to occupier and complainant, outlining
3-6 month contract post, must have a minimum of one years experience working as a Housing Options & Advice Officer and issuing Section 184 decisions and proven record of prevention work.
To provide a quality lettings service to existing residents and new applicants seeking either accommodation or a garage. Support the Lead Officer (Lettings), as part of the service team, in delivering the corporate vision, values and strategic priorities of the clients. Act as advisor to the Lead Officer (Lettings), Team Leader (Tenancy Services) and Group Manager and senior